Privacy policy

Last updated: 11 May 2026

Cosy Care operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a personalised shopping experience (the “Services”). Cosy Care is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or otherwise interact with the Services.

Please read this Privacy Policy carefully. By accessing or using the Services, you confirm that you have read and understood this Privacy Policy and that you agree to the collection, use and disclosure of your information as described below.

Personal Information We Collect

When we refer to “personal information”, we mean information that identifies, relates to, describes or can reasonably be linked to you or another individual. This does not include anonymised or de-identified information.

Depending on how you interact with our Services, we may collect the following categories of personal information:

  • Contact information, including your name, billing address, shipping address, telephone number and email address.

  • Payment and financial information, including payment card details, transaction information, payment confirmations and billing information.

  • Account information, including your username, password, preferences and settings.

  • Transaction information, including products viewed, added to basket, purchased, returned, exchanged or cancelled, as well as previous orders.

  • Communications, including any information you provide when contacting customer support or communicating with us.

  • Device information, including browser type, IP address, device identifiers and internet connection information.

  • Usage information, including how you interact with and navigate our website and Services.

How We Collect Your Information

We may collect personal information from the following sources:

  • Directly from you, when you place an order, create an account, contact us or otherwise provide information to us.

  • Automatically through cookies, tracking technologies and similar technologies when you browse or use our Services.

  • From service providers who process information on our behalf.

  • From business partners, advertising partners or other third parties.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

We use your information to:

  • Process and fulfil orders

  • Process payments

  • Arrange shipping and delivery

  • Provide customer support

  • Manage your account

  • Handle returns, exchanges and refunds

  • Improve and personalise your shopping experience

  • Recommend products and services based on your activity

Marketing and Advertising

We may use your information to send promotional emails, offers and advertisements relating to our products and Services. We may also display personalised advertisements on our website or on third-party platforms based on your browsing behaviour and interactions.

You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.

Security and Fraud Prevention

We use personal information to help detect, investigate and prevent fraudulent, unlawful or malicious activity, and to maintain the security of our Services and customers.

Legal Obligations

We may use or disclose your information where required to comply with applicable laws, regulations, legal proceedings or government requests.

Sharing Your Personal Information

We may share your personal information with trusted third parties where necessary to operate our business and provide the Services, including:

  • Shopify and related service providers

  • Payment processors

  • Shipping and fulfilment providers

  • IT and cloud storage providers

  • Marketing, analytics and advertising partners

  • Professional advisers and legal authorities where legally required

We may also share your information in connection with a business transaction such as a merger, acquisition or sale of assets.

Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide and improve the platform and Services. Information submitted through our store may be transferred to Shopify and its partners in countries outside the United Kingdom.

For more information about how Shopify processes your personal information, please review the Shopify Privacy Policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, improve functionality, analyse website traffic and personalise advertising.

Depending on your location, you may have the right to manage or disable certain cookies through your browser settings or cookie preferences banner.

Data Retention

We retain your personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes and enforce agreements.

Your Rights

If you are located in the United Kingdom or the European Economic Area (EEA), you may have the following rights under applicable data protection laws:

  • The right to access your personal information

  • The right to correct inaccurate information

  • The right to request deletion of your information

  • The right to restrict or object to certain processing

  • The right to data portability

  • The right to withdraw consent at any time where processing is based on consent

  • The right to lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the details below.

International Data Transfers

Your personal information may be transferred to and processed in countries outside the United Kingdom or European Economic Area. Where this occurs, we rely on recognised legal safeguards, including standard contractual clauses approved by relevant authorities.

Third-Party Links

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies separately.

Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements or operational needs. Any updates will be posted on this page with the revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices or if you wish to exercise your legal rights, please contact us at:

Email: TRB.zakelijk@hotmail.com

Postal Address:
Cosy Care
Amandelgaarde 14
3344 RD Hendrik-Ido-Ambacht
Netherlands

For the purposes of applicable data protection laws, Cosy Care is the data controller of your personal information.