Shipping policy

We do our best to process and deliver your order as quickly and carefully as possible.

Processing Time

Orders are typically processed within 1–3 business days after successful payment has been received.

During busy periods such as promotions, holidays or peak seasons, processing times may be slightly longer.


Delivery Time

Estimated delivery time is approximately 8–12 business days after dispatch.

Please note that delivery times are estimates only and may vary due to circumstances beyond our control, including but not limited to:

  • Carrier delays

  • International shipping processes

  • Customs inspections

  • Force majeure events


Shipping Costs

We currently offer:

  • Free shipping

Any applicable shipping costs will always be clearly displayed during checkout before payment is completed.


Shipping Carriers

We work with multiple shipping carriers and logistics partners. Therefore, we cannot guarantee a specific carrier in advance.


Tracking Information

Where available, you will receive a tracking number via email once your order has been dispatched.

Please note that tracking updates may take several days to become active depending on the carrier.


Risk During Delivery

In accordance with applicable European consumer laws, the risk of loss or damage remains with us until the order has been physically delivered to you or a third party designated by you.


Incorrect Shipping Address

Please ensure that your shipping address is entered correctly at checkout.

We are not responsible for delays, failed deliveries or additional costs resulting from incorrectly provided shipping information.


Shipping Questions

If you have any questions regarding shipping or delivery, please contact us at:

📧 Support@cosy-care.nl